Shipping Policy
Shipping
Processing time to pick and ship your order can take 1-3 days. Any shipping timeframe estimates provided at checkout indicate the approximate length of time an order will take to arrive after it has been processed and shipped.
Our default carrier is UPS and most shipments go ground. There are rare circumstances where we may need to use USPS to fulfill your order.
Tracking numbers are provided for all orders shipped through USPS or UPS.
Hot Weather/Summer Shipping Advisory:
Please be advised, that we make no guarantees that your items will not melt in extreme heat. If an item does melt, please allow the item to cool before handling or attempting to open.
Refunds will generally not be given for heat-damaged items (some exceptions may apply-please reach out to us with any questions or concerns). USPS and UPS do not consider melted items to be a valid damage claim. Please be aware of the weather in the delivery area and order accordingly.
Shipping is available within the United States and ranges between $7 and $15 depending on weight, package size and distance. Orders will be processed within 1 to 3 business days of receipt under normal circumstances. Due to increased volume during peak periods processing times may increase.
Stated delivery times are carrier provided estimates. Delivery times are not guaranteed service levels. In all cases, to keep shipping costs low, we ship the most economical way possible.
Order Pick-up
Our store is located in Pacific City, OR. You are always welcome to pick up your order and avoid shipping costs. Just be sure to choose the Store Pickup option at checkout. You will receive an email as soon as your order is ready for pick-up. It can take up to three hours to have your order ready.
Incorrect Shipping Address
If a package is returned to us due to an incorrect address entered by the customer at checkout, the customer will be responsible for original shipping charges. If the customer wishes to have the package resent, they will be responsible for additional shipping charge. If the customer wants a refund, one will be issued upon request, minus the original shipping charges and a 10% restocking fee.
Please contact us if you entered an incorrect shipping address at checkout. The address can be updated prior to the shipment being sent out, with no cost to you.
Damage Packages
It rarely happens, but if damage to a package is incurred during transit please contact us at john@pacificcoastcandy.com within 48 hours of receiving the package. Please include pictures and a detailed explanation of the damage within your email.
Lost/Stolen Packages
It rarely happens, but when your package says it has arrived and you have not received it, you must notify us emailing us within 48 hours of the package being delivered. You then will have to call the shipping carrier that day to let them know that there was no package delivered to your address and you must provide them your tracking number. They will then investigate if the driver did indeed drop it to the correct address. The shipping carriers have GPS tracking technology that will allow them to pinpoint the address the address was delivered to. If the shipping carrier determines the package was delivered to your address, then a refund/replacement package cannot be issued as the package may have been stolen. Any stolen packages cannot be refunded or replaced. If the shipping carrier determines that the package was lost, a refund or replacement can be issued and Pacific Coast Candy will file a claim with the carrier.
Order Cancellation
We cannot cancel and order once it has been shipped. Please contact us as soon as possible if an order does need to be canceled.